30 days to love it
Our 30-day money-back promise, including damaged items, personalized products, cancellations, returns, and refund timing.
Last updated July 18, 2026
The request window begins on the date carrier tracking shows delivery. Email support@gumalife.com within 30 calendar days and include the order number, checkout email, reason for the request, and photos when the item is damaged, incorrect, or has a print issue.
Depending on the issue and your preference, we may offer a refund, replacement, or reprint. One resolution is available per affected item unless applicable law requires more. Accepting a replacement normally resolves the original product claim.
Our 30-day promise covers eligible personalized mugs. Please review spelling, image selection, crop, and variant before checkout. If the finished item does not match the approved order details or has a production defect, we will make it right. For a preference change involving customer-approved content, contact us anyway; we will review the request under the same 30-day promise.
Contact us as soon as practical and keep the item, packaging, and shipping label until the claim is resolved. Clear photos help us verify breakage, print defects, or an incorrect item without asking you to mail broken ceramic.
Do not mail a product to us without instructions. Support will tell you whether a physical return is required and, if so, provide the approved destination and any available label. Returns sent elsewhere or sent collect may not be received.
A return should include the product and any requested packaging, except when disposal is authorized for safety. The promise does not cover damage caused after delivery by misuse, intentional damage, unauthorized alteration, or failure to follow care instructions. It does not limit rights that cannot be excluded by law.
Approved refunds are sent to the original payment method for the amount paid for the eligible item and applicable tax. Standard outbound shipping allocated to a fully refunded eligible item is included; expedited, address-correction, or reshipment charges are not refundable unless the problem was our error or law requires otherwise. We submit approved refunds promptly, but the bank or card issuer controls when the credit appears.
Because orders may enter production and ship within 1 business day, contact us immediately to request a change or cancellation. We will honor a cancellation that reaches us before production or carrier handoff when reasonably possible. If it is already too late, the delivered product may still be considered under the 30-day policy.
A refund will not exceed the amount actually paid after discounts. Refunds issued to the original purchaser return to the original payment method. Promotional codes are not restored or exchanged for cash unless we choose to reissue one.
Email support@gumalife.com or use the Contact page. Include your order number and checkout email so we can find the order quickly. Nothing in this policy limits mandatory consumer remedies.
Need a human?
Questions about this policy are welcome.
