Shipping Policy

All GUMALIFE orders ship from the USA. At launch, checkout supports delivery addresses within the United States. We do not currently offer international shipping through the website.

We normally dispatch orders within 1 business day (24 business hours) after payment is confirmed and all customization information is complete and production-ready. Business days are Monday through Friday, excluding U.S. federal holidays. Orders completed outside business hours, on a weekend, or on a holiday begin processing on the next business day.

• If an upload is missing, corrupt, prohibited, or needs customer clarification, the dispatch clock begins after the issue is resolved.
• A shipping label or tracking number may be created shortly before the carrier's first physical scan.
• Exceptionally large, bulk, replacement, or address-correction orders may require additional handling time; we will communicate material delays.

Standard U.S. delivery is generally estimated at 5–9 business days after carrier handoff. Estimates are not guaranteed delivery dates and may change because of destination, carrier network conditions, severe weather, peak periods, service interruptions, or other events outside our reasonable control.

Available shipping rates and any free-shipping threshold are shown at checkout before payment. The current checkout offers free standard U.S. shipping when the merchandise subtotal reaches the displayed threshold after any applicable product-level adjustments.

We send tracking to the checkout email when it becomes available. Carrier scans can take several hours to appear. You can also use the Track Order page with your order number and checkout email.

Review the delivery address before paying and contact support immediately if it is wrong. We cannot guarantee an address change after production or label creation. If a package is returned because of an incomplete, refused, or incorrect customer-provided address, we will contact you about available reshipment options and any carrier charge.

Items in one order may occasionally ship in separate packages. When that happens, there is no additional standard shipping charge and tracking may be provided for each package.

If tracking is stalled, shows delivery but the package cannot be found, or the item arrives damaged, email support@gumalife.com with the order number. Check the delivery area and household first. Keep the product and packaging and include clear photos for damage claims so we can work with the carrier and offer an appropriate replacement or refund.

If we learn that we cannot ship within the stated dispatch time, we will provide a delay notice and a revised estimate when available, along with the choice to accept the delay or cancel the unshipped order for a prompt refund as required by applicable law.

For shipping questions, contact support@gumalife.com and include the order number, checkout email, and a short description of the issue.